My daughter enjoys this playpen. It's helping her learn how to walk and allows me to move around our home without being worried she's getting into something she's not supposed to. The packaging was done correctly, and was delivered on time. However, one of the pieces did not fit and no matter how many times I rearranged the pieces, they would not connect to the right side interior piece. I spent nearly an hour taking it apart and putting it back together trying to find a gate piece that would work, but none of them did. I ended up jamming one of the gate pieces into the door piece, which the directions specifically say not to do, and have the door piece facing a wall so my daughter can't open it. There was no option other than to go against what the directions said, and I haven't had any problems with the gate cracking or breaking from my improvising the door piece. It still seems very safe to me. I would much rather just pick her up out of the playpen than have her injure herself trying to open the door. Another problem I've had with the playpen is keeping it grounded. My daughter can easily move/shake the gate around and it slides all over the floor. The bottoms of the individual colored gates and white door/toy wall all have small suction cups attached. Those are supposed to keep the playpen grounded I suppose, but they don't work. I have tile in my home and there is nothing obstructing the suction cups, so there is no reason why they shouldn't work. My daughter is only 8 months old, and I'm constantly having to readjust and move the playpen back to it's original place because it's so easy for her to move. I still very much enjoy this product and would recommend it to anyone who has tile or wood flooring, as long as their children are able to be supervised nearby.
Bassinet inserts can provide a nice place for newborns to nap. Look for a bassinet that securely fastens to the play yard in a way that prevents older children from dislodging or tamper with it, especially if you have other kids in the home or plan to use the bassinet for your next baby. Some of the models we tested in the past had bassinets that attached to the play yard with easily disengaged bars or exposed plastic clips. Older children could easily undo those fasteners, and that could cause the bassinet to fall to the play-yard floor. But one play yard we tested had bassinet clips that are covered by fabric flaps that are locked into place with a button, hiding the clips from view and protecting them from curious fingers. That's a safety plus.